Fix Windows 10 Remote Desktop Connection Issues

In this article, I will discuss common Windows 10 Remote Desktop Connection issues and how to fix them.

Checking Network Connectivity

To check network connectivity for Windows 10 Remote Desktop Connection issues, ensure that both the host and client devices are connected to the same network.

Next, open Command Prompt on both devices and run the command ipconfig to verify the IP address and network information.

If the devices are on different networks, make sure that the necessary ports are open for Remote Desktop Connection.

You can also ping the IP address of the host device from the client device to test the network connection.

If the ping is successful, but you still cannot establish a Remote Desktop Connection, check for any firewall or antivirus settings that may be blocking the connection.

Updating Windows and Remote Desktop App

• Check for Windows Updates:
  • Click on the Start menu and select Settings.
  • Click on Update & Security.
  • Click on Check for updates.
  • Install any available updates and restart your computer.
• Update Remote Desktop App:
  • Open the Microsoft Store.
  • Click on your profile icon and select Downloads and updates.
  • Click on Get updates to ensure the Remote Desktop app is up to date.

Adjusting Firewall and Security Settings

To adjust firewall and security settings for remote desktop connection issues on Windows 10, follow these steps:

1. Open the Windows Defender Firewall by searching for it in the Windows search bar.

2. Click on “Advanced settings” on the left-hand side of the window.

3. From the left-hand pane, click on “Inbound Rules” and then “New Rule” to create a new inbound rule.

4. Choose “Port” as the rule type and click “Next.”

5. Enter the specific port number for Remote Desktop (3389) and click “Next.”

6. Select “Allow the connection” and click “Next.”

7. Name the rule and add a description if desired, then click “Finish” to save the rule.

8. Repeat these steps for “Outbound Rules” to allow outgoing connections for Remote Desktop.

Verifying User Permissions and Group Policies

To verify user permissions and group policies for Windows 10 Remote Desktop Connection issues, you need to ensure that the user has the necessary permissions to access the remote desktop. Check that the user is added to the Remote Desktop Users group in the computer’s local users and groups settings.

Next, confirm that the user has the appropriate permissions in the group policy settings. Open the Group Policy Editor by typing “gpedit.msc” in the Windows search bar and navigating to Computer Configuration > Windows Settings > Security Settings > Local Policies > User Rights Assignment.

Ensure that the user has the “Allow log on through Remote Desktop Services” permission enabled. This allows the user to connect to the remote desktop. Additionally, check the “Deny log on through Remote Desktop Services” permission to make sure the user is not restricted in any way.

If the user still encounters connection issues, consider reviewing any other group policies that may affect remote desktop access. Make sure the user is not blocked by any firewall settings or network restrictions that could be preventing the connection.

By verifying user permissions and group policies, you can troubleshoot and resolve Windows 10 Remote Desktop Connection issues efficiently.

Frequently Asked Questions

Why is Remote Desktop not working in Windows 10?

Remote Desktop is not working in Windows 10 due to incorrect firewall settings. To troubleshoot, try temporarily disabling the firewall to see if the remote desktop connection is successful without this protection in place.

Why can’t i Remote Desktop on Windows 10 Home?

You cannot Remote Desktop on Windows 10 Home because this feature is exclusive to the Professional, Enterprise, and Education editions of Windows.

How do I reset my Remote Desktop app Windows 10?

To reset your Remote Desktop app on Windows 10, you can select Options > Reset Desktop from the menu bar, right-click the remote desktop icon and choose Reset Desktop, or use the Reset button in the desktop and application selector window for published applications. Additionally, clicking the Settings button (gear icon) in the menu bar can also help with resetting the app.

How to repair remote desktop services?

To repair remote desktop services, you can access the Services (Local) console by pressing the Win+R keys, typing Services.msc, and pressing OK. Locate Remote Desktop Services, stop and restart it, then attempt to reconnect the RDP.